The PatientPay Blog & Newsroom

PatientPay CEO Tom Furr Featured on the Hospital Finance Podcast

PatientPay CEO and Founder Tom Furr was recently featured on Besler's Hospital Finance Podcast, where he joined host Kelly Wisness to unpack one of the most consequential trends in healthcare finance right now: the shift away from ACA marketplace plans and what it means for how providers collect patient dollars going forward.

February 2026: New Go-Lives for a Modern Patient & Resident Experience & Improved Operations

February was a busy month across every vertical we serve. From physical therapy and primary care to senior living and virtual card automation, here is what shipped.

The Person Paying Your Bill Is Not Your Resident: Why Family Experience Is the Real Billing Challenge

Sixty-three million Americans are caregivers and most of them are the ones actually paying your bill. When your billing system ignores the family, the family ignores your invoice.

Your New Residents Are More Digital Than You Think

Seventy-eight percent of seniors over 65 own smartphones and 75% of families want to pay by card. Your billing system was built for a generation that no longer exists.

The Senior Living Demand Wave: What the Numbers Say About 2026-2030

11,200 Americans turn 65 every day and new construction is at a decade low. The demographic wave is here, and your billing infrastructure is the bottleneck you have not planned for.

How Healthcare Medical Groups Are Building Resilience

We all have a plan for our business and where we want it to go, but there is a vast array of factors that we simply cannot account for or control. When those unforeseen forces arrive at our doorstep smart medical groups focus on what they can control adapt.

Why Patients Pay $50 But Ignore $400 Bills

Healthcare providers lose billions each year not because patients can't pay, but because of a counterintuitive psychological phenomenon that makes small bills more likely to get paid than large ones.

Your Billing System Isn't Built for How Senior Living Community Families Actually Pay

Most Senior Living community billing systems assume one resident equals one payer, but the reality of adult children, trust accounts, and split payments creates chaos that's costing your community more than you think.

November 2025: Momentum, Go-Lives, and the Two-Minute Rule

We added seven new customers across multiple specialties, published thought leadership on rural hospital revenue strategies, shared the story behind our Two-Minute Rule, and reconnected with the physical therapy community at APTA's annual conference. Here's what happened.

The Two-Minute Rule

The Two-Minute Rule isn't something we came up with in a marketing meeting; it's something we discovered watching our customers go live. Within two minutes of launch, the first payment comes through, and it happens every single time.

PatientPay Heads to Orlando for APTA Private Practice Annual Conference

Visit PatientPay at Booth 1, APTA Private Practice Conference, Nov 12-14 in Orlando. Get paid faster, reduce admin burden.

Deductible Season Doesn't Have to Destroy Your Cash Flow

January deductibles don't have to tank your revenue if you know the collection strategies that high-performing practices use to turn their slowest month into their strongest start.

The January Cash Flow Crisis

Every January, healthcare practices watch their revenue plummet by up to 40% as patient deductibles reset, yet most do nothing to prepare until the crisis hits and the damage is already done.

How Optum and PatientPay are Helping Providers Reclaim Patient Payments

Hundreds of healthcare organizations just discovered they've been leaving patient payment revenue on the table. The solution is simpler than you think, and it's already saving practices thousands in hidden costs.

Optum Financial Highlights PatientPay as a Key Partner in Their Fintech Evolution

In a recent Advisory.com feature, Optum Financial spotlighted PatientPay as a key partner in its fintech transformation. See how this collaboration is reshaping provider payments and why it’s creating measurable impact across healthcare organizations.

What Happens When Patients Pay Providers Through Their Health Plan or Health Savings Account Portal

Insurance provider & HSA portals are rapidly becoming a primary way patients pay their medical bills, but the process isn’t as simple as it looks. Behind the convenience are hidden risks, delays, and revenue leaks that practices can’t afford to ignore.

PatientPay Partners with iRCM to Accelerate Patient Payments for New York Providers

PatientPay Expands Reach with Strategic Partnership to Improve Cash Flow for Specialty Provider Groups

Patient Financial Engagement

Patients judge their healthcare experience by more than the care they receive. Discover how transparent billing, flexible payment options, and digital engagement can turn financial interactions into a driver of trust and loyalty.

Why Virtual Cards Are Gaining Ground in Healthcare Payments

Virtual cards are transforming how patients pay, and how providers get paid. But if you’re still treating them like a fringe use case, you might be missing one of the biggest financial opportunities in healthcare today.

Digital Billing and Payments Aren't Just for the Young

Many healthcare providers still believe older adults won’t engage with digital payment tools, but the data proves otherwise. This article explores the facts and shows why embracing digital options for all age groups can drive better financial and patient outcomes.

Choosing the Right Payment & Billing Partner

Not all billing platforms are built for smaller healthcare providers. Learn what features and red flags to look for when evaluating patient payment solutions—and how to find a partner that actually fits your needs, budget, and goals.

The Rural Revenue Squeeze

Self-pay rates are rising and rural hospitals are feeling the pressure. Learn what’s behind the revenue squeeze, why waiting on policy won’t fix it, and how modern digital billing can help providers stabilize their financial future now.

Thriving in Uncertainty – How Healthcare Providers Can Strengthen Financial Stability

An Immediate Impact Makes a Huge Difference

PatientPay Increases Year-Over-Year Sales Growth by 93%

Deep Dive into the Patient Financial Experience

PatientPay Awarded Provista Contract for Patient Billing and Payment Platform

PatientPay Partners with Azalea Health to Improve Financial Outcomes for Community Hospitals and Medical Groups

PatientPay Emerges as a Powerhouse in Healthcare Billing and Payments through a Strategic Merger with ClearGage

7 Habits of Highly Effective Patient Payment Solutions

PatientPay and Higher Standards Partner to Create a Frictionless Payment Experience for Healthcare

Curing Payment Confusion with Patient-Friendly Solutions

Three Community Hospitals Select PatientPay for their Digital Payment Strategy

Calculating Your Patient’s Out-of-Pocket Expenses Accurately

It’s Time to Rethink Healthcare’s Reliance on Legacy Tech Amid Cyberattacks

A Model for Modern Pharmacy Billing and Payments in Long-Term Care Centers

PatientPay Achieves PCI DSS Service Provider Level 1 Recertification

Yet Another Reason to Move on From Paper-Focused Patient Billing

How One CEO Has Seen ‘Huge Returns’ on Implementing Digital Payments

Benefits of Mobile Payments in Healthcare Financial Strategies