A 2-Part Webinar Series for
Physical Therapy Owners & Administrators
How IRG Prevented Early Year Revenue Gaps, Reduced Admin Burden, & Improved the Patient Experience with PatientPay
A Practical 2-Part Webinar Series
from a Customer’s Perspective
PatientPay is dedicated to helping physical therapy practices enhance operational efficiency, boost cash flow, and improve the patient experience through simple yet powerful billing and payment solutions. We realize that there is no better way to express our value than having a happy customer tell their story.
In this two-part webinar series, hear directly from IRG as they share how PatientPay transformed their practice.
Part 1 is tailored for CEOs and Owners responsible for crafting the vision.
Part 2 focuses on the administrators responsible for turning that vision into action.
Meet IRG
Integrated Rehabilitation Group (IRG) is a powerhouse in Washington state with 42 clinics focused on physical and hand therapy. Locally owned and operated since 1996, IRG is dedicated to helping patients become their best selves by providing compassionate, individualized care.
However, managing patient billing through inefficient, paper-based methods presented significant challenges. Not only did it create administrative burdens for their staff, but it also frustrated patients with slow, outdated payment processes. At the beginning of each year, IRG experienced a revenue dip due to insurance deductibles resetting, causing delays in payments and affecting cash flow. To continue growing their business and meeting patient expectations, IRG needed a modern solution that would improve both their financial health and the patient experience.
The Impact of Modernized Billing
Streamlined billing through digital payment solutions, reducing administrative workload
Increased collections by making payments easier and faster for patients
Reduced revenue dips at the beginning of the year, especially during the insurance deductible reset period
Improved patient satisfaction with a more user-friendly payment experience
Optimized cash flow to support sustainable business growth
Webinar 1 | The Vision for Change
How IRG’s CEO Curbed First-of-Year Revenue Dip &
Tackled Outdated Billing/Payments to Meet Patient Expectations
Session Date & Time: October 29th @ 11:00am PST
Speaker: Shannon O’Kelley, IRG Owner/CEO
Join Shannon O'Kelley, CEO of IRG, as he shares how he led his organization through a pivotal transformation, moving away from inefficient, paper-based billing systems to a streamlined, digital solution with PatientPay. This session is designed for Owners and CEOs seeking actionable insights on how modern payment solutions can reduce administrative burdens, improve cash flow, and enhance the patient experience. Learn how IRG curbed their annual first-of-year revenue dip and met patient expectations in a rapidly changing healthcare landscape.
Webinar 2 | Turning Vision into Action
How IRG’s CFO Streamlined Billing Processes,
Reduced Administrative Burden, and Captured Revenue
Session Date & Time: October 31st @ 11:00am PST
Speaker: Janet Carbary, IRG CFO
In this session, Janet Carbary, CFO of IRG, will share her hands-on experience implementing PatientPay's digital billing solution. Designed for CFOs, Administrators, and operational people that get things done, this webinar dives into the execution details that made a significant impact on IRG's administrative workflow and revenue. Janet will provide valuable lessons learned, discuss how her team overcame challenges, and demonstrate key features of PatientPay that improved efficiency, reduced manual processes, and ensured consistent revenue capture. Don’t miss this opportunity to see how you can apply these strategies to your own practice.
60%
IRG’s Text-to-Pay Rate
IRG significantly outperformed industry standards by achieving a 60% payment rate through text-to-pay with PatientPay. This rate, well above the average of 43%, reflects the effectiveness and user-friendliness of the system, leading to quicker patient payments and enhanced operational efficiency.
4
New Clinics Opened
The substantial increase in cash flow facilitated by PatientPay enabled IRG to broaden their reach and impact. In 2023 alone, this financial boost helped them open four new clinics, expanding their services to meet the growing demand for physical therapy in new locations.
2X
Increase in Cash Collections
Since adopting PatientPay, IRG has seen their cash collections double, sustaining this increased revenue over time. This growth has not only stabilized their financial footing but has also empowered them to invest further in patient care and innovative therapies, thus enhancing overall service quality.
We want to treat patients...not paper. That's why PatientPay has been so valuable.
— Shannon O’Kelley, CEO