When Patients Pay the Bill for High-Cost Services: Navigating Patient Financial Engagement
In this article on Healthcare Business Today, Tom Furr, CEO and founder of PatientPay, discusses strategies to handle patient financial engagement for high-cost services. He emphasizes the importance of digital-first communication and self-service tools to improve payment rates and reduce administrative burdens.
Key Highlights
65% Payment Rate: Achieved with text-to-pay at Integrated Rehabilitation Group (IRG).
Improved Collections: 56% of payments collected within 14 days at Central Nebraska Rehab.
Self-Service Tools: 84% of card payments made without staff involvement.
“A digital-first approach ensures patients receive timely and clear financial communications, improving their payment experience.”
Learn More
Read the full article on Healthcare Business Today: When Patients Pay the Bill for High-Cost Services.
