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Shannon O'Kelley
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Founder & CEO
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IRG Hand & Physical Therapy
"We’ve improved collections by 25%, and payments are coming in much faster. It’s a complete transformation."
Discover
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Get Paid More.
Get Paid Faster.
Do Less to Make it Happen.
We make getting paid easier.
PatientPay is the smarter way to bill and collect—maximizing revenue, minimizing manual work, and delivering a better experience to your patients and staff.
Healthcare Deserves Better than Paper and Portals
Too many healthcare organizations are stuck with systems built for a different era—manual statements, outdated portals, and workflows that create more friction than progress. Patients are confused. Staff are overwhelmed. Revenue is delayed.
PatientPay was built to fix this.
We make payments faster, simpler, and better for everyone involved.
You Don’t See Results Like this Everyday
Unless you have PatientPay.
50%
Average Increase in patient payments
3x
Higher patient payment conversion via intelligent multi-channel outreach.
45%
Reduction in paper statement volume and cost.
75%
Payments collected without staff intervention
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Our Name Says It All
We don’t try to do everything—just the things that get you paid faster, with less effort.
At PatientPay, we’ve built a platform patients actually want to use—and healthcare organizations can count on. Our mission is simple: drive more revenue, in less time, with less work. Free from legacy baggage, we deliver the modern, digital-first payment experience healthcare has needed all along.
Born Digital Built Different
We didn’t retrofit—we just built the future.
We didn’t start with a print-and-mail business and add tech solutions along the way. We started with a blank slate and a clear goal: create a digital-first platform that solves the patient payment problem for good.
No retrofitting. No outdated workflows.
Just a smarter, faster, cleaner way to help healthcare organizations get paid—with less friction and fewer steps.
No app to install.
No complex patient registration process.
No more confusing bills.
We Weren’t Built to Fit In We Were Built to Outperform
Everything about PatientPay is intentionally designed to drive real business outcomes—accelerating revenue, reducing overhead, and improving the patient experience at every touchpoint.
Intelligence That Drives Action
PatientPay uses behavioral data and timing logic to send the right message to the right patient at the right time—maximizing engagement and accelerating payments.
Self-Service Payment Options
Let patients pay on their terms with self-service access to flexible options—including custom payment plans, real-time balances, and digital statements.
PatientPay Digital Wallet
The PatientPay Wallet follows the patient across all participating providers—making it fast and familiar to pay, including time-of-service payments, without re-entering information.
Frictionless Ways to Pay
Accept payments via credit card, HSA/FSA, Apple Pay, and more—ensuring patients can pay instantly, however they prefer.
Built for Healthcare
Purpose-built to meet the operational complexity of hospitals, practices, and RCM teams—not a retrofitted consumer payment tool.
Multi-Channel, Branded Delivery
Deliver clear, branded statements via text, email, and mail—so patients know it’s legitimate and take action faster.
Get Started with PatientPay Today
Simplify payments, reduce costs, and enhance patient satisfaction with a modern billing experience—seamless, secure, and built for your practice.
