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The Payment Solution Built for PointClickCare Facilities
One decision transforms operations, elevates the family experience, and creates competitive advantage.
Native PointClickCare (PCC) integration. Automated payment posting. Multi-guarantor billing, Auto recurring payments.
We make getting paid easier.
PatientPay is the digital first billing & payments solution that no other PCC marketplace solution can touch.
One Solution.
Three Transformations.
Most payment solutions check one box. PatientPay checks three.
Transform Operations
Your team is done printing, stuffing, and delivering bills to mailbox cubbies.
Bills go out automatically and post to directly into PCC. Reconciliation happens without spreadsheets. Processing drops from 10 minutes to 15 seconds. Your finance team gets their time back.
96% reduction in payment processing time
30%+ reduction in revenue leakage
Days, not weeks, in accounts receivable
Elevate the Family Experience
Three siblings paying for Mom or Dad's care. Each gets their own bill. Each pays their own way.
Multi-guarantor billing that actually works. Each family member receives their statement, chooses text, email, or mail, and pays how they prefer. No confusion. No "who paid what" phone calls. No other PCC-integrated solution does this.
Split billing across unlimited guarantors
Payment preference by person (text, email, or mail)
Self-service portal for 24/7 access
Autopay enrollment for set-it-and-forget-it convenience
Create Competitive Advantage
When families evaluate communities, your billing experience is part of the decision.
When families are evaluating communities for Mom or Dad, your billing experience is part of the decision. Facilities that offer modern, flexible payment options stand out.
Modern billing experience during tours and admissions
Reduced payment friction that drives families elsewhere
Meet the expectations of tech-savvy Boomer families
Built for Every Type of Senior Living Community
Whether you operate a single assisted living facility or manage a multi-site CCRC, PatientPay integrates seamlessly with PointClickCare to modernize your payment operations. Our solution is designed to meet the unique billing complexities of every senior care environment.
One Platform.
Every Care Setting.
Independent Living
Assisted Living
Rehabilitation Centers
Memory Care
Built for PointClickCare
Native integration from the ground up. Data syncs bidirectionally. No double entry. No batch uploads. No reconciliation headaches. PCC stays your single source of truth - PatientPay extends its power.
Automated payment posting
Bidirectional data sync
Automated reconciliation
Zero double entry
"Having PatientPay has been a game changer. Since our residents have the same charges each month, the Auto-Pay feature offloads a great deal of manual work involved with processing payments."
What Makes PatientPay Different for Senior Living
Plenty of payment solutions claim to serve senior living. PatientPay is built for the specific complexities of this industry - complexities that generic solutions simply can't address.
1
Multi-Guarantor Billing That Actually Works
When three siblings share responsibility for Mom or Dad's care, they shouldn't receive one confusing bill. With PatientPay, each guarantor gets their own statement for their portion. Each chooses how to receive it. Each pays their way. No confusion. No "who paid what" phone calls to your billing office.
No other PointClickCare-integrated solution offers true multi-guarantor billing.
2
Resident and Family Payment Preferences
One daughter wants text notifications. Her brother prefers email. Grandma still wants paper in the mailbox. PatientPay lets each guarantor set their own communication and payment preferences - because forcing everyone into the same channel guarantees someone gets frustrated.
3
Autopay That Creates Predictable Revenue
High-performing communities achieve 40%+ autopay enrollment. That means predictable cash flow, reduced collections effort, and families who never miss a payment because they never have to think about it. PatientPay makes enrollment simple - for your team and for families.
4
Convenience Fee Pass-Through
Credit card processing fees eat into margins. But families want card options. PatientPay lets you offer the flexibility families expect while optionally passing through the convenience fee - a trade-off 69% of payers gladly accept. You provide the modern experience without absorbing the cost.
A Different Generation. Different Expectations.
PatientPay helps you solve today's problems while preparing for the biggest demographic shift senior living has ever seen.
Boomers entering senior living by 2030
73M
Americans turning 65 daily
11,200
Prioritize tech for managing money
73%
Family caregivers managing payments
63M