Headquartered in Decatur, Alabama, Encore Rehabilitation serves patients and healthcare partners with 220 locations across Alabama and Mississippi.
Clinicient
Encore Rehabilitation is the largest privately owned rehabilitation company in the Alabama and Mississippi, delivering physical, occupational, and speech therapy—and more—across over 220 locations in Alabama and Mississippi. With more than four decades of experience and deep community roots, Encore is dedicated to helping thousands of patients return to healthy, active lives every day.
$48,000 collected within three hours of PatientPay launch, demonstrating immediate, powerful results.
Faster billing cycles and timely payments cut bad debt by 40%, keeping more revenue in-house and reducing financial write-offs.
Annual staff hours recovered by eliminating time spent printing, stuffing, and mailing 6,000+ patient statements per month.
Before PatientPay, Encore Rehabilitation’s entire billing operation was managed in-house. Each month, a team of eight billers would dedicate an entire week to manually stuffing and mailing 6,000 patient statements This enormous administrative burden came at a high opportunity cost, consuming valuable staff hours that could have been spent completing billing responsibilities and advancing the business.
Despite how clear these challenges were, there was considerable skepticism internally about switching to digital statement platform. Would patients really feel secure paying via text or email? And could elderly patients, in particular, adapt to a new system? Even with the drawbacks of the old process, many worried the alternative might not work.
Any doubts we had as to whether or not our patients would adopt the PatientPay solution vanished almost instantly. On the very day Encore Rehab went live with PatientPay, skepticism gave way to astonishment: in just three hours, over $48,000 in payments came in. Even the most hesitant observers were convinced. Older patients, once assumed to be the most resistant, readily adopted text and email payments. Jonathan’s own father witnessed a patient pay at the table during lunch, in seconds, just by clicking a link on her phone.
With no more envelope stuffing and minimal need to field calls, the billing team was free to focus on much more valuable and patient-centric work, strengthening service and morale throughout the organization.
Payment plans became easier to manage and offer, thanks to PatientPay’s dynamic dunning cycle that automates reminders and follow-up. Instead of struggling to chase down large, overdue balances—a reality that often leads to bad debt—payments now arrive promptly, keeping cash flow healthy and reducing financial risk. Another major benefit: patients now receive small “pay-as-you-go” bills after each service event, rather than a daunting sum at the end of the month. This psychological shift encourages faster payments and higher collection rates, as balances are bite-sized and much easier to manage.
The shift to digital payments delivered another unexpecetd cost savings: 90% of Encore’s patients now pay electronically through text or email during the dunning cycle, meaning only 10% require paper statements. PatientPay even handles paper bills through their billing services at a lower cost than Encore’s previous in-house printing and mailing process.
Encore continues to appreciate PatientPay’s stellar customer service and the ease of getting help. “From the owner, to our dedicated reps, the PatientPay team is always there for us. They care about our success and always respond quickly to any need,” Jonathan says.
With healthcare deductibles and co-insurance amounts rising and patient payment responsibility only getting tougher, PatientPay has given Encore a future-proof billing and payment solution. It’s made collecting patient payments fast, simple, and secure, helping the business thrive today and tomorrow
Discover the transformative power of PatientPay for your practice. With seamless integration, effortless payments, and immediate improvements in cash flow, see why so many facilities are switching to PatientPay. Don't let outdated processes hold you back—take the first step towards a more efficient and patient-friendly billing system today
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