Financial Success for Specialty Groups Depends on a Strong Back-End Approach

This article on Physicians Practice highlights how Central Nebraska Rehab Services, a 16+ location therapy group, has improved financial health through proactive patient payment engagement. By integrating digital-first communication and coordinated staff messaging, they have optimized billing processes and enhanced patient satisfaction.

Key Highlights

• Fast Payments: Over 50% of electronic payments collected within 14 days.
• Reduced Inbound Calls: Decreased administrative burden allows staff to focus on denial prevention.
• Digital-First Solutions: Use of text-to-pay via PatientPay for immediate cash flow.

“A digital-first solution like PatientPay means specialty groups see immediate cash in their bank, rather than being dependent on slow payments that are mailed.”

— Kendra Brummund - Revenue Cycle Director, Central Nebraska Rehab Services

Lessons Learned

1. Text-to-Pay Adoption: Enhances cash flow with better patient engagement.
2. Staff Education: Ensures patients feel comfortable with new digital payment methods.
3. Updated Balances: Simplifies patient understanding of their financial responsibilities.
4. Self-Service Options: Allows patients to manage their payments and enroll in plans independently.

Learn More

Discover more about how Central Nebraska Rehab Services leverages PatientPay for financial success. Read the full article on Physicians Practice.

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