How One CEO Has Seen ‘Huge Returns’ on Implementing Digital Payments

July 22, 2026

April 9, 2024

This article on HealthLeaders features Ben Wobker, CEO of Lake Washington Physical Therapy, discussing the significant benefits of implementing digital payments. Since adopting PatientPay, the practice decreased accounts receivable by 47% in the first month and saw a 1.5% reduction in cancellations, resulting in improved margins and patient experience.

Key Highlights

47% Reduction in A/R: Achieved within the first month.
Increased Capacity: Cancellations decreased by 1.5%.
Improved Margins: Better payment per visit without increasing patient volume.

“PatientPay and our billing services have helped us get a best-in-class payment per visit, which is really important.”

— Ben Wobker, CEO, LWPT

Learn More

Read the full article on HealthLeaders: How One CEO Has Seen ‘Huge Returns’ on Implementing Digital Payments.

June 2026: New Go-Lives, an Accelerate Win, and Stronger Payment Safeguards

June brought a wave of go-lives across hospitals, surgical groups, and specialty practices — including William Newton Hospital's rural clinics in Kansas and a new Accelerate launch with Simplex Health. Here's what shipped, the safeguards we strengthened, and where we're headed next.

Read Article

Egg Freezing's Billing Problem

Egg freezing volume has grown more than 500% in a decade and 39% in the most recent reporting year alone, almost entirely paid out of pocket by patients who don't fit the traditional IVF profile. The clinics that recognize this is a different business with different billing requirements are positioned to dominate the next decade of fertility growth.