Articles & Insights
The Two-Minute Rule
July 22, 2026
April 9, 2024

This article on HealthLeaders features Ben Wobker, CEO of Lake Washington Physical Therapy, discussing the significant benefits of implementing digital payments. Since adopting PatientPay, the practice decreased accounts receivable by 47% in the first month and saw a 1.5% reduction in cancellations, resulting in improved margins and patient experience.
“PatientPay and our billing services have helped us get a best-in-class payment per visit, which is really important.”
— Ben Wobker, CEO, LWPT
Read the full article on HealthLeaders: How One CEO Has Seen ‘Huge Returns’ on Implementing Digital Payments.

The real objection to digital billing was never whether it works but whether switching will hurt. The timeline, in numbers from six provider organizations.

Twelve questions to ask any patient billing and payment vendor, what each one tests, and the answer an organization should expect to hear.