Redefining Patient Payment Experiences with a Personalized Approach

July 22, 2026

February 26, 2024

Lessons from Lake Washington Physical Therapy

This article on Healthcare Business Today details how Lake Washington Physical Therapy improved patient payment experiences by adopting PatientPay's mobile payment platform. The practice saw a 47% decrease in accounts receivable days and a significant reduction in customer service calls.

Key Highlights

47% Decrease in A/R Days: Significant improvement in cash flow.
15% Increase in Collections: Boosted by using Square payment readers.
Enhanced Patient Experience: Simplified payments via text and secure links.

“Adopting a mobile payment platform tailored for healthcare needs revolutionized our billing experience.”

— Ben Wobker, CEO, Lake Washington Physical Therapy

Learn More

Discover how Lake Washington Physical Therapy enhanced patient payment experiences. Read the full article on Healthcare Business Today.

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