When National Financial Stressors Affect Consumer Payments

July 22, 2026

September 27, 2023

In this BESLER podcast episode, Tom Furr, CEO and Founder of PatientPay, discusses the impact of national financial stressors on consumer payments. The conversation covers the complexities of healthcare payments, the importance of preparing patients for costs, and strategies to enhance patient payment experiences using digital solutions like PatientPay.

Key Highlights

Healthcare Payment Complexity: Understanding and simplifying healthcare payments.
Digital Payment Solutions: Implementing PatientPay to ease patient billing.
Preparation and Education: Preparing patients for costs to improve payment rates.

“We believe strongly that preparing patients for their financial responsibilities upfront can significantly improve their payment experience.”

— Tom Furr, CEO, PatientPay

Learn More

Discover insights from Tom Furr on managing consumer payments during financial stress. Listen to the full podcast on BESLER.

‍

Why Healthcare RCM Struggles to Go Digital

Patient billing is a communication and resolution process. Why paper-first workflows persist across care settings, and the signals that force a change.

Read Article

June 2026: New Go-Lives, an Accelerate Win, and Stronger Payment Safeguards

June brought a wave of go-lives across hospitals, surgical groups, and specialty practices — including William Newton Hospital's rural clinics in Kansas and a new Accelerate launch with Simplex Health. Here's what shipped, the safeguards we strengthened, and where we're headed next.