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The Payment Solution Built for Behavioral Health
Remove billing as a barrier to treatment. Collect more. Chase less. Give patients one less reason not to get help.
SMS-first billing. Flexible payment plans. Multi-guarantor support for families. Automated posting and reconciliation.
We make getting paid easier.
PatientPay is the digital-first billing and payments solution purpose-built for the unique financial realities of behavioral health.
One Solution.
Three Transformations.
Most payment solutions weren't built for the realities of behavioral health. PatientPay was.
Protect the Window of Willingness
When someone reaches out for help, every minute matters. Billing complexity shouldn't slow intake or give anyone a reason to walk away.
PatientPay removes financial friction from the admission process. Payment plans are offered automatically. Bills go out via text. Patients and families can resolve balances without a single phone call — keeping your clinical team focused on care, not collections.
24–48 hour window before patients disengage from treatment
Up to 50% no-show rate when billing creates friction
Payment plans offered at intake, not after discharge
Support the Families Behind Recovery
A parent paying for their child's treatment. A spouse managing rehab costs. Recovery is a family effort — and so is the financial side.
Multi-guarantor billing means each responsible party receives their own statement, chooses their preferred communication channel, and pays on their own terms. No confusion. No awkward calls to your billing office. Families can focus on supporting their loved one — not deciphering invoices.
Split billing across multiple family members and guarantors
Each guarantor chooses text, email, or mail preferences
Self-service access so families can pay anytime, 24/7
Autopay enrollment to reduce missed payments and collection calls
Collect More Self-Pay Revenue
Substance abuse treatment is heavily self-pay. When patients can't easily pay, you don't get paid. It's that simple.
26% of behavioral health patients are uninsured. For substance abuse treatment, self-pay rates are even higher. PatientPay turns self-pay from your biggest collection challenge into a streamlined revenue channel — with SMS billing, automatic payment plans, and digital-first convenience that meets patients where they are.
SMS billing that reaches patients immediately after discharge
Flexible payment plans that reduce write-offs on high-cost stays
Digital convenience that matches how patients manage everything else
Frictionless Financial Intake
Payment plans and billing preferences are established during intake — not after discharge when patients are hardest to reach.
Automated Post-Discharge Billing
Bills go out via SMS and email the moment charges are finalized. No delays. No lost statements. No patients falling through the cracks.
Family-Centered Payment Support
When a parent, spouse, or sibling is helping fund treatment, they get their own statement and payment options — without navigating the patient's account.
Built for Your EHR
Native integration that works with your existing systems. Data syncs bidirectionally. No double entry. No batch uploads. No reconciliation headaches. Your EHR stays your single source of truth — PatientPay handles the billing experience layer on top.
Automated payment posting
Bidirectional data sync
Automated reconciliation
Zero double entry
"PatientPay changed how we approach the financial side of treatment.Our patients and their families can focus on recovery instead of stressing about billing. The payment plans and SMS billing have dramatically reduced our write-offs and freed our staff from collections calls."
What Makes PatientPay Different for Behavioral Health
Behavioral health billing is uniquely challenging — high self-pay rates, sensitive patient situations, families stepping in to help, and a treatment window that can close at any moment. PatientPay is built for these realities.
1
The Window of Willingness
When a patient calls for help with addiction or a mental health crisis, you have 24–48 hours before they may disengage. Billing confusion or payment roadblocks during intake can be the difference between someone starting treatment and walking away. PatientPay ensures finances never become that barrier.
2
Multi-Guarantor Billing for Families in Crisis
A mother covering her son's rehab. A spouse managing outpatient costs. Parents splitting the bill for their adult child's treatment. Each family member gets their own statement, their own payment channel, and their own terms — because the last thing families need during a crisis is billing confusion.
3
Payment Plans That Keep Patients in Treatment
Residential treatment can cost $14,000–$27,000 for a 30-day stay. Without flexible payment options, patients leave early or never start. PatientPay automatically offers structured plans at the point of billing — giving patients and families a clear, manageable path forward.
4
Dignity-First Digital Billing
Behavioral health patients deserve the same respectful, modern billing experience as any other area of healthcare. No intimidating collection letters. No repeated phone calls. Just a clear, private text message with a simple link to view and pay — on their terms, when they're ready.
5
Unified Billing Across Levels of Care
A patient may move from detox to residential to IOP to outpatient — each with different charges. PatientPay consolidates billing across every level of care into a single, coherent financial experience. One patient, one payment relationship, regardless of how their treatment journey evolves.
Get Started with PatientPay Today
Simplify payments, reduce costs, and enhance patient satisfaction with a modern billing experience—seamless, secure, and built for your practice.
